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Privacy Policy

How Nudgely handles family follow-up data, call records, recipient consent, and DPDPA rights.

1. Introduction

Welcome to Nudgely. This Privacy Policy explains how personal data is collected, used, shared, and protected. The service is operated by Jigyansu Rout, an individual based in India ("I", "me", "my").

This policy is designed to comply, where applicable, with India's Digital Personal Data Protection Act, 2023 (DPDPA) and applicable rules. Under that framework, I am the Data Fiduciaryresponsible for processing your data, and you are the Data Principal to whom the personal data relates.

  • Scope: This policy applies to the Nudgely web application and automated voice calls made to users and recipients within India.
  • Grievance Officer: Contact Jigyansu Rout at support@trynudgely.com with questions, concerns, or requests to exercise your rights.
  • Policy updates: Significant changes will be posted on the Nudgely website.

3. Information I Collect

I collect personal data needed to provide Nudgely.

Account and recipient information

  • Your data: Your name, email address, phone number, and account preferences such as your timezone.
  • Recipient data: The names and phone numbers of the people you ask Nudgely to call.

Important: You must obtain a recipient's consent before providing their information or scheduling a call.

Health and wellness information

Health check-in responses can be sensitive and are handled with additional care.

  • Wellness responses: Answers given during automated health and wellness check-ins.
  • Medication information: Information you configure for medication reminders.

Call and technical data

  • Transcripts and responses: With prior consent, calls are transcribed so Nudgely can provide call details and analysis. Nudgely does not retain call audio recordings.
  • Call metadata: Call time, duration, and completion status.
  • Usage data: Basic application interactions, active flows, and plan usage measured in minutes.

4. How I Use Personal Data

  • Provide the service: Schedule voice calls, collect configured wellness responses, and send reminders.
  • Report call details: Show account holders transcripts, summaries, adherence signals, and in-app alerts for statements that may need attention.
  • Communicate: Send service notifications, administer accounts, and answer support queries.
  • Safety and compliance: Prevent misuse and respond to applicable Indian laws and lawful requests.

5. Data Sharing and Processors

I do not sell personal data. Data is shared only with service providers that are needed to operate Nudgely, subject to their applicable data-protection terms.

  • Vapi: Voice-call orchestration and telephony management.
  • Twilio: Telephone connectivity for calls.
  • Cartesia: Text-to-speech voice synthesis.
  • Google: The conversational model used during live calls.
  • Deepgram: Speech transcription.
  • Sarvam: Natural-language flow building and transcript analysis.
  • Cloudflare: Application and database hosting.
  • Clerk: Authentication and account management.
  • Inngest: Background scheduling, analysis, and usage workflows.
  • Polar: Subscription checkout and billing records.

6. Your Rights

Where applicable under the DPDPA and its rules, you may:

  • Request a summary of the personal data being processed.
  • Request correction, completion, updating, or erasure of personal data.
  • Raise a grievance with the Grievance Officer.
  • Nominate another individual to exercise your rights in the event of death or incapacity.

7. Security and Retention

  • Security: Nudgely uses encryption in transit, access controls, and isolated service credentials to protect data.
  • Breach response: Affected people and the appropriate Indian authority will be notified when required by applicable law.
  • Retention: Personal data is kept only while needed to operate the account, meet the stated purposes, resolve disputes, prevent abuse, or comply with law. Account deletion removes associated data from active systems, subject to any legally required or technically necessary limited retention.

8. Children's Data

Nudgely is not intended for use by people under 18. If you believe a child's personal data has been provided, contact the Grievance Officer so it can be removed.

9. Grievance Redressal

To make a complaint or exercise your rights, contact:

Your request will be acknowledged and addressed in a timely manner. If you are not satisfied, you may use the escalation mechanisms available under applicable Indian data-protection law.